I just spoke with the hotline, apparently, in addition to your income statement form, you are able to submit a statement if you have a hardship in detail. There is no policy or procedure in place as to what hardships are taken into consideration or how they are "judged". After they review what you submit, they will send you a statement detailing what they expect you to pay based on their calculations.
If you stil disagree, you can submit a written request for an "informal review", if you disagree with that, you can then request a "formal review", and I guess they make a decision after that, no info on what happens if you disagree with the formal review or what happens if you continue to recieve services during this appeal process.
Still working on it.
Keep contacting your legislators, and here is the contact link to info for the Federal Office for Special Education Programs if you would like to complain there too:
http://www.ed.gov/policy/speced/guid/idea/monitor/state-contact-list.html
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